Webinar: Automation for a Better Back Office

Recorded Webinar: Unlock Value in the Back-Office by Automating Processes


With innumerable back-office processes to monitor and manage, it’s no wonder business leaders look to automate error-prone manual processes. Yet, IT resources are scarce and reserved for only the most strategic projects. Join Sandy Kemsley, industry analyst, Pete Khanna, CEO of TrackVia, and Sarah Batangan, COO of First Guaranty Mortgage Corporation, for an interactive discussion about how companies are digitizing the back-office to unlock great economic value -- with little to no IT resources.

During this webinar, you’ll learn about:

  • Identifying business-critical processes that need to be faster
  • Key requirements for automating back office processes
  • Role of low-code workflow solutions in automating processes
  • Results achieved by automating back office processes


Sarah Batangan is the COO of First Guaranty Mortgage Corporation where she is responsible for operationalizing all strategic initiatives across the company. With more than 20 years of mortgage lending operations experience, Sarah has deep expertise in in-house systems, processes and loan origination system technologies. Prior to joining FGMC, Sarah served as SVP Strategic Business Operations at Stearns Lending where she oversaw all business process outsourcing initiatives throughout the enterprise, offering cost/time effective solutions to managing expense within the business. Sarah is an active member of the National Association of Professional Mortgage Women and the Mortgage Bankers Association.

Sandy Kemsley is an independent analyst, consultant and process architect specializing in business process management and the social enterprise, particularly in the financial services and insurance verticals. During her career, she has founded companies in the area of content management, process management and e-commerce, and held the position of BPM evangelist for a major software vendor. Sandy writes a popular BPM blog at www.column2.com and is a featured conference speaker on BPM and digital transformation. She is a contributing author to books on social BPM and adaptive case management, and the winner of the 2016 Marvin L. Manheim award for significant contributions in the field of workflow.

Pete Khanna is the CEO of TrackVia, the leading low-code application platform. He is an evangelist for the democratization of software application development, helping businesses build applications that automate critical business workflows with little to no resources from IT. At TrackVia, Pete’s primary focus is ensuring customers have positive experiences with TrackVia’s people, products and services. He has a long history of building and leading successful and disruptive technology businesses, such as MX Logic and Inflow.